Privacy Policy

1. Information we process

• Store and connection information. Store domain and identifiers, installation status, granted permissions, authentication tokens, and session records. Depending on the Shopify session, these records may include an authorized staff member's identifier, name, email address, and language.
• Product content and images. Product identifiers and titles, image identifiers and URLs, original images, translated images, replacement images uploaded by merchants, image descriptions (ALT text), and selected translation languages.
• App settings and activity. Language preferences, setup progress, theme setup confirmations, translation task identifiers and status, publishing records, and activity timestamps.
• Subscription and usage information. Plan and subscription status, translation usage, included quota, remaining allowance, and information needed to apply usage charges. Payment authorization and billing are handled through Shopify; our app does not ask merchants to enter payment card details.
• Technical and support information. Request and error details needed to operate and troubleshoot the service, and information you send when contacting support.

The app requests access to products, store languages, and files. It does not request access to Shopify customer lists or orders. Product images, image descriptions, or support messages can nevertheless contain personal information if you include it.

2. How we use information

We use this information to connect the app to your store, retrieve product images and available languages, generate or accept translated images, save and publish your chosen content, and display published images in the matching store language.

We also use connection, task, and usage records to manage subscriptions and allowances, recover interrupted operations, provide support, investigate errors or misuse, and address legal and platform obligations.

Where applicable data protection law requires a legal basis, processing may be necessary to provide the service under our agreement with you, pursue legitimate interests such as securing and maintaining the service, or comply with legal obligations. Where consent is required, it must be obtained before the relevant processing.

3. Sharing and image processing

Translation requests send the selected image or its URL and the target language to our translation service. AI processing providers involved in generating the result may process that content. Hosting, storage, and delivery providers also process information needed to operate the app and serve images.

We exchange relevant store, file, authentication, and billing information with Shopify. Images saved to Shopify Files or published to a storefront may be accessible through their file URLs or on the storefront. Avoid uploading confidential material or images you do not have permission to process and publish.

Service providers may process information outside your country. For questions about the providers or processing locations applicable to your store, contact us using the address below.

We may disclose information where required by law or a valid legal request, or where necessary to investigate misuse and protect the service or the rights of affected people.

4. Retention and deletion

Retention depends on the record and its purpose. Saved translations and publishing records support continued display of your images and recovery of previous work. Connection, usage, billing, and technical records may also be needed for support, security, dispute resolution, and legal obligations.

Uninstalling the app ends its authorized access to your store, but does not itself mean every saved image, translation record, or backup has been erased. Removing a translation inside the app removes its association; copies already stored in Shopify Files or other storage may remain. You can manage Shopify Files in Shopify and contact us to request deletion of app-held data.

Deletion requests need to cover the relevant app records and stored files. Some information may need to be retained to comply with law or resolve disputes, and copies in backups may remain until those backups expire. Contact us for the retention or deletion details that apply to your records.

5. Your choices and privacy requests

You can change app preferences, manage translations, and uninstall the app through Shopify. You can request access to, correction of, or deletion of information associated with your store by emailing us. Depending on applicable law, you may also have rights to data portability, restriction of processing, objection, withdrawal of consent, or a complaint to a data protection authority.

Include your store domain and the type of request, but do not send passwords or access tokens. We may need to verify your identity and authority before providing or deleting information.

If you are a customer of a merchant using the app, contact that merchant about content they supplied. You may also contact us so we can help route your request. Merchants are responsible for providing appropriate notices and obtaining permissions required for the content they submit.

6. Authentication and security

The app uses Shopify authentication to identify authorized store sessions and keeps app records associated with the relevant store. Authentication tokens and session information enable this connection; the app does not ask for your Shopify admin password.

No online service can guarantee absolute security. Please avoid submitting sensitive personal information in product images or support messages, and contact us if you suspect unauthorized access involving the app.

7. Changes to this policy

We may update this policy to reflect changes in the service, our data practices, or applicable requirements. The date above identifies the latest revision. Where required, we will provide additional notice of material changes.